Policy & Procedures

EVENT LOGISTICS

All parties and meet & greets have a one hour minimum for in-person character appearances. Our Petite Party Package is the only exception.  

An additional fee may be charged if the character visit goes over the time specified in the package. All deposits are non-refundable.

Travel fees may apply and will be estimated after confirmation of your booking request.

We recommend having our performers arrive approx. 30 mins-1 hour after your event has started to keep the magic alive for the guests.

BOOKING DETAILS 

All booking requests must be made at least 3 weeks in advance of the event date. 

A rush fee will apply to any bookings or reservation changes (character, venue, or activity changes) made closer than 3 weeks out.

If the number of guests at your event changes, we must be informed at least 1 week prior to the scheduled event.

We ask that all clients choose an alternate character choice for their event in case the first choice is unavailable. If an alternate character is needed, you will be informed within 1 week of your booking confirmation.

Please note that an additional fee will be charged for characters not currently listed on our Character Roster.

If you would like to change the character you initially requested, you must do so within a week of receiving confirmation of your event from our staff so that we can make the proper accommodations.

Rose Petal Tip: We highly recommend booking your characters with a Character Attendant, one of our trained assistants who will help our character(s) with activities, storytime, setup and packup, and other event essentials to preserve character integrity, ensure that the event runs smoothly, and (most importantly) keep the magic alive!

Additional activities or games that you would like our performer to partake in at your event should be clearly explained in your booking request and our company must be aware of it at least 2 weeks prior to the event. Added activities may be subject to an additional fee if supplies are needed.

HEALTH & SAFETY GUIDELINES

The following guidelines apply for all in-person events and meet-and-greets.

All character appearances lasting 2 hours or longer will require a Character Attendant present to help with event logistics and uphold our social distancing guidelines.

 * Please note effective January 1st, 2022 until further notice, our characters may wear a mask to indoor events and birthday parties. The characters are able to unmask at outdoor parties (weather permitting).

All in-person events must take place outdoors or in indoor spaces with proper ventilation.

We highly recommend:

• Booking events with 15 children or less.
• Reminding guests with cold or fever-like symptoms to please stay home!
• Encouraging guests to use hand sanitizer, wipes, wear masks, and to wash their hands throughout the event.

At each event, all of our performers and attendants will:

• Thoroughly sanitize any supplies, props, or crafts before each event
• Wash their hands thoroughly before and after events
• May use hand sanitizer in between greetings as a precautionary measure 
• May maintain at least a 6-feet distance (not required)
• May wear masks and/or face shields at indoor or crowded events (not required)

* If a performer is feeling unwell the day of an event, they are required to stay home to protect their health, and another performer will be sent in their place.

Performers are advised to avoid frequent physical contact such as handholding and hugs to avoid the spread of germs. 

Most activities/games will not require physical contact, such as freeze dance, Simon says, hide-and-seek, charades, and other character-themed activities.

CLIENT RESPONSIBILITY

Damage to Rose Petal materials (costumes, wigs, event supplies) under client's supervision is expected to be reimbursed by said client.

Any disrespect or ill-mannered behavior towards our entertainers is not accepted. Please remain courteous to our cast, and keep the magic alive!

Please note that Rose Petal Parties is solely a character entertainment company. Client is responsible for providing a venue or location for their event.

Further information regarding client responsibility can be found in our Client Contract, which is available after submitting a booking request.

For any questions about our Policy and Procedures, feel free to get in touch with our staff at rosepetalpartiescontact@gmail.com or text (908)-577-0482 

* Please be aware that Rose Petal Parties is not affiliated with any other company and is not responsible for any similarities to characters or products of other corporations.